Online in Dhaka · UTC+6

I fix computers for a living. Then I teach them to fix themselves.

L2 systems engineer and service desk co-lead at an Australian MSP. 2,500 endpoints by day. By night: AI automation, model deployment and tuning, prompt engineering, and API setups.

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MD-102
certified 5+ yrs
in the MSP
trenches

After hours

Stuff I built

All projects

Spotlight · Self-hosted agent

Hermes

Bridging system administration with autonomous tool-calling AI agents running locally as a continuous background daemon.

How it works

Tool-Calling Engine

Autonomous execution of terminal commands, filesystem operations, and HTTP APIs.
Browser Automation

Headless portal interaction, report downloads, and web data extraction.
Self-Hosted Linux

Dedicated Linux host with local state persistence and secure webhook gateways.

Execution Speed: <1.2s
Tool Accuracy: 98.4%
Daemon Uptime: 99.9%

Live · News + AI

NextVector

Daily tech and AI news with less noise. A morning newsletter, and a registry of every frontier model worth knowing.

News Frequency: Daily
Frontier Models: 135+ Active

Fan game · Godot 4

Innworld RPG

A free fan RPG of The Wandering Inn. You level by living, and when you sleep the world moves on without you.

Books As Canon: 1–6
Canon Events: 898

App · Windows + Android

LedgerBuddy

Books, stock and POS for small shops. Works offline. Live on Microsoft Store and Google Play.

Platforms: Win + Android
Modules: 17

9 to 5 (ish)

The day job

Full history

2,500+
endpoints managed: 1,100+
EDR assets secured: 25+
IT projects delivered: 90%+
sustained CSAT

Oct 2022 – Present

Techants Solutions Pty Ltd

L2 engineer and service desk co-lead. Intune, GravityZone, Datto. Tier-2 escalations for clients worldwide.

2021 – 2022

Cobait Dhaka

Jr. support engineer. 1,000+ tickets, Windows Server, AD and the first real backup drills.

2020 – 2021

AQSBD

IT executive. Wrote the SOPs, cabled the LAN, digitised the paperwork.

Night shift

What a normal Tuesday looks like

Pick a command. It is a simulation, but the checks are the ones I really run: backup audits, Intune syncs, EDR sweeps.

rhasan@msp-core:~$

➜ hermes run --audit-bcdr --target=fleet-appliances

SIMULATED OUTPUT HERMES-CORE v2.4

Paper trail

Certified, verified

All credentials

MD-102Microsoft
MD-100Microsoft
AMD-ACT-IIAMD / Lablab.ai
PY-UMICHUniversity of Michigan
LINUX-FOUNDStudySection
BBABUP